Support for implementing ERP packages
Our company has concluded a partner agreement with SAP Japan Co., Ltd. Implementation support for the ERP package “SAP Business One” is our main business.
With our implementation support of the ERP package, we have built up trust and performance in Japan and overseas.
We have a large number of experienced consultants and we provide the best “SAP Business One” implementation service for customers, including templates and Swift building, by working closely with customers to solve their problems.
Global operation of ERP packages（SAP Business One）
We are globally deploying SAP Business One to overseas affiliates (local subsidiaries) of Japanese companies. We assist in implementing global standards at local subsidiaries by deploying a model template designed by their Japanese headquarters. We also support localization through system development.
Key Points:
- Monitoring the management status of overseas subsidiaries
- Setting up a central base to develop an internal control system
- Unification of office processing of overseas subsidiaries (the same system can be used by anyone no matter where they are assigned)
- Accelerate consolidated financial results
- Integration of various master files
- Integration of transactions between Japanese headquarters and subsidiaries
- Management of various Master files by Head Office (for example, item masters of local subsidiaries)
- Establishing management information analysis system (centralization of analysis points from cost accounting point of view)
Concept of Global Deployment Template
| Standard Model | Standard Functions | Functions that can be selected by the user, such as language selection and multi-currency functions. |
|---|---|---|
| Country specific localization | Special settings that are specific to Country, Common settings, Tax system, Accounts, Reports for authorities. | |
| Customer-specific global common customization | Regardless of country, customization of rules applicable to all customers, such as, account structure, monthly financial reports, etc. | |
| Customer-specific global Add-on Development | Regardless of country, development of add-ons to realize common financial rules for customers and system development related to global supply chain systems. | |
| Localization | Specialized localization by country |
Requirements specific to the country but not necessarily applicable, handbook management. |
| Customer-specific [local] Customization |
Realized by customization with unique requirements of the customer’s local subsidiary，Invoices output in the format specified by the business partners, etc. | |
| Customer-specific [local] Add-on Development |
Realized by add-on development with unique requirements at the customer’s local subsidiary, orders received due to EDI transactions with business partners, etc. |
Global Helpdesk Service
We provide global help desk service in Japanese, English.
For customers in Japan, we provide global help desk service in Japanese, English from 9:00 am to 17:30 pm in Japan time.
For customers outside Japan (such as Europe, United States, etc.), we provide global help desk service from India, Hyderabad at virtually 24 hours a day, 365 days a year.
Overview of Support services:
- Q & A about System Operations
- Support system recovery due to incorrect system operations
- Incident investigation
- Minor corrections of system parameters
- Minor customization
- Minor Add-on additional corrections
- Providing English-language application maintenance services by Inooga Business Consulting.
(Inooga Business Consulting is a local joint venture established with 50% investment by LBC and 50% by local Inooga Solution.) - 24 hours a day, 365 days a year, providing services according to your working hours. Also provide on-site support.
- Support via Telephone, E-mail and Skype.